On occasion, you lead yourself astray by saying or doing something that is unacceptably hurtful. It is human nature to make mistakes. When is it appropriate to express your regret for upsetting someone’s feelings? Undoubtedly, while you can’t go back and undo or redo the past, you can take action to repair the harm you caused.
The ideal approach in most situations is to respond in a good positive manner. There are times, though, that you may feel stressed, insecure, overwhelmed, or conflicted and because of this, without realizing you enter into a reactive mode. Unfortunately, in that moment, you speak sharply in a defensive or insulting manner. Your unstable reaction becomes exaggerated and it results in a frustrating aftermath not only for you, but also, for the recipient.
While your intention may not have been to hurt this person on purpose, you recognize that your action nevertheless did hurt or…
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